Insurance Corporation of British Columbia / ICBC

Section Manager, Special Investigation Unit

Surrey, BC

ICBC currently has two opportunities for Section Managers of Special Investigation Units. The Section Manager, Special Investigation Unit manages a team of Special Investigation Unit (SIU) officers who conduct civil and criminal fraud investigations on behalf of ICBC. In this hands on leadership role, you will oversee the detection and investigation of fraudulent activity against the Corporation. Your business acumen and motivational leadership will ensure that the Special Investigation Unit delivers results and contributes as a business partner to organizational goals.

Your commitment to a customer centric approach and effective communication skills will be essential to your success. Your ability to develop and maintain relationships with all levels will assist you as you work with a variety of stakeholders and business partners including internal and external customers, investigative bodies and police agencies.

The successful candidates will be committed to managing performance, developing talent and ensuring that their team takes accountability for the effective and efficient investigation of fraud against the corporation.

Your key responsibilities will include:
  • Overseeing the planning and executing of fraud investigative services including the development of fraud identification rules for early fraud detection and proactive data mining.
  • Overseeing the investigative process and the dissemination of information, recommendations and results according to sound legal guidelines, company procedures and corporate policy
  • Overseeing the maintenance of evidence, intelligence and data related to fraud investigations
  • Monitoring the quality and timeliness of investigations
  • Establishing operating plans and budgets
  • Employee recruitment, development and performance management

    Your background includes:
  • Demonstrated knowledge and experience in a management position in a Special Investigation Unit, insurance fraud investigations or loss management
  • Knowledge of the insurance industry, fraud investigations and related best practices including performance measurement.
  • Understanding of insurance claims handling, insurance policies, coverage, and contracts.
  • Knowledge of insurance fraud schemes, indicators, elements, and appropriate legal investigative techniques
  • Related education which could include a post secondary degree.

    Job Type:
    Full-time employment

    To Apply for this Job:
    As a valued member of the ICBC team, you'll thrive in a performance-driven environment that emphasizes employee leadership and accountability for delivering results. Anticipate a competitive salary, comprehensive benefits and a challenging work environment.

    If you're ready to join a driven team, we'd love to hear from you. For full details on this and all other current positions visit

    ICBC is a welcoming, equal opportunity employer, and invites applications from all qualified candidates.

    This job was posted on on 2011/01/07 15:31:13.190966 GMT+0

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