Chosen as one of Canada's Top 100 Employers, Greater Toronto's Top Employers and Canada's Top Family-Friendly Employers for 2010:
By Richard Yerema and Rachel Caballero, Mediacorp Canada Inc. staff editors (Nov 2, 2009)
Some of the reasons why CCAS was selected as one of Canada's Top 100 Employers for 2010:
offers employees generous parental leave top-up payments (to 70% for 29 weeks) for new fathers and mother, including adoptive parents
provides new mothers with the option of extending their maternity leave for up to three years
a true leader that offers compassionate top-up leave payments (to 70% for 8 weeks) for employees taking time off to care for a loved one
is an industry pioneer in providing more time off to employees, offering four weeks vacation to start and paid personal days off
provides employees with unpaid leaves of absence, extending from a few days to a full year
supports ongoing employee training and education with tuition subsidies, extensive in-house training programs and a special education leave program
helps employee make the transition to retirement through a phased-in retirement program and provides its retirees with a defined benefit pension plan
Employer Background
Catholic Children's Aid Society of Toronto is mandated to provide social services to protect children and families in need.
The Society's roots date back to 1893 when Toronto's Catholic cardinal at the time, the Most Reverend J Walsh, organized the city's growing Catholic community to help orphans and neglected children, primarily of Irish and French Catholic descent.
Today, the CCAS is funded by Ontario's Ministry of Children and Youth Services and operates under the province's Child and Family Services Act. The Society is one of the largest child welfare agencies in Canada, providing protective services to children around the clock, and is widely recognized for its ability to adapt to the needs of a rapidly changing and culturally diverse community.
Industry: Child and Youth Services.
Established: 1893.
Full-Time Employees in Canada: 607.
Full-Time at this location: 135.
Part-Time employees in Canada: 44.
New jobs created in Canada last year: 10.
Voluntary employee turnover last year: 5.5%.
Longest serving employee: 42 years.
Workforce engaged on a contract basis: .5%.
Number of applications received at this location last year: 3,438.
Percentage of employees who are women: 84%.
Of managers: 75%.
Percentage of employees who are visible minorities: 33%.
Of managers: 29%.
Average age of all employees: 43.
Rating: B+Physical Workplace
CCAS' physical workplace is rated as very good. The CCAS has six offices across Toronto. The downtown 3-storey head office is located on a quiet residential street, steps away from busy Yonge Street. The Society's head office was recently renovated and employee feedback was incorporated into the building's new workplace design. The head office building features a employee lounge; nap room; religious observance room; secure bicycle parking; transit subsidies; free parking; close to several public transit stations; nearby fitness facility (with subsidized memberships); self-serve lunchroom; two Starbucks coffee shop within walking distance.
Rating: B+Work Atmosphere & Communications
CCAS' work atmosphere is rated as very good. On the job, CCAS employees enjoy business casual dress; casual dress daily; can listen to music while working; employee sports teams; organized social events. The subsidized social committee organizes a variety of events throughout the year, including a Christmas potluck lunch, a separate children's Christmas party, a popular "20-minute makeover" day, a multicultural potluck lunch. CCAS employees also manager their own volleyball and baseball teams that compete in local leagues. In addition, the Society hosts a long service recognition celebration, a wellness fair, annual administrative and supervisor staff days away, and foster caregiver and volunteer recognition events. Employees at the Society stay informed about new developments and can provide direct feedback through a company newsletter; corporate intranet site; email suggestion box.
Rating: B+Financial Benefits & Compensation
CCAS' financial benefits are rated as very good. To keep salaries competitive the company participates in outside salary surveys every 12 months. Individual salaries are reviewed every 12 months. The Society also provides defined benefit pension plan; life & disability insurance; retirement planning assistance; discounted auto lease rates; annual recognition bonuses (up to $600) for employees celebrating 10 or more years of service.
Rating: A+Health & Family-Friendly Benefits
CCAS' health and family benefits are rated as exceptional. The Society's health benefits plan is managed by Green Shield. As part of the health plan, the employer pays 100% of the premiums. Employees who work 14 hours per week receive coverage. There is no waiting period before coverage begins. Employees receive full family coverage on the health benefits plan. The health plan also includes retiree coverage with no age limit. The basic plan includes routine dental; restorative dental; orthodontics; eyecare ($500 every 2 years); traditional medicine coverage; alternative medicine coverage; massage therapy; medical equipment and supplies; homecare; employee assistance (EAP) plan; travel insurance. Fitness club subsidy. The Society's family-friendly benefits include; maternity top-up payments (to 70% of salary for 29 weeks); parental leave top-up for new fathers (to 70% of salary for 29 weeks); parental leave top-up for adoptive parents (to 70% of salary for 29 weeks). Employees may apply for an additional two-year leave of absence following maternity or adoption leave. The Society also provides employees with 8 paid days off each year for family leave, which can be used for family medical appointments, daycare and elder care.
The CCAS also operates a unique trauma support team that includes 15 specially trained employees who provide counselling and support services to employees facing unforeseen family emergencies. Additional family-friendly benefits include; compassionate top-up payment (to 70% of salary for 8 weeks) while caring for a family member; flexible working hours; telecommuting; 35-hour work week (with full pay); shortened work week (fewer hours with less pay); earned days off (EDO) program; phased-in retirement; job-sharing.
Rating: A+Vacation & Personal Time-Off
CCAS' vacation and personal time-off are rated as exceptional. New employees receive 4 weeks of vacation allowance after their first year. Vacation increases after 10 years on the job. Long-serving employees receive a maximum of 6 weeks of vacation each year. Employees can schedule 1 personal day off each year, as needed. Employees receive 1 personal day off, as scheduled by their employer. Employees can also apply for an unpaid leave of absence. The Society also grants employees unpaid leaves of absence last year, ranging from a few days to a full year.
Rating: AEmployee Engagement
CCAS' employee engagement program is rated as above-average. Employees receive individual performance reviews every 12 months. Managers receive training in how to conduct effective performance reviews. Performance feedback is also solicited from co-workers and other managers familiar with each employee's work. As part of the review process employees can provide confidential feedback on their manager's performance. As part of the review process, employees complete self-evaluations and meet with their manager to discuss past progress and set goals for the upcoming year. CCAS sponsors its own in-house employee satisfaction survey. (Surveys are conducted every 24 months); CCAS hires an outside consultant to conduct confidential employee satisfaction and engagement surveys. (These surveys are held every 36 months).
Rating: B+Training & Skills Development
CCAS' training and skills development program is rated as very good. The CCAS works closely with schools of social work at a number of Canadian universities and community colleges. As part of this initiative, the Society operates a comprehensive student placement program and is recognized as a professional teaching centre for future social workers. The Society also assists employees' career development with in-house apprenticeship and skilled trades internships; in-house training programs; online training programs; online employee skills inventory; formal mentoring program; career planning services; management training and succession planning; outside temporary work assignments; teaching opportunities for senior employees; full- and part-time educational leaves of absence; paid time off to attend post-secondary classes.
Rating: ACommunity Involvement
CCAS' community involvement program is rated as above-average. The Society actively supports a variety of local charitable initiatives. Employees take part in the selection of charitable groups assisted each year. Employees receive paid time off to volunteer with their favourite charitable organizations. Last year, employees donated over 5,500 hours volunteering with charitable projects. Approximately 3 charitable and community organizations were supported last year. Beyond its own significant role in the community, much of the Society's focus is directed to the Hope For Children Foundation. Every year employees participate in numerous events, including a golf tournament, raffles, barbeques, summer camps and toy drives to raise funds for the charity, which assists in providing academic scholarships to youth of all ages.
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