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 Employer Review:

Compass Group Canada

 

Compass Group Canada
Chosen as one of Canada's Top 100 Employers for 2010, Greater Toronto's Top Employers for 2010 and Canada's Top Employers for Young People for 2009:
By Richard Yerema and Rachel Caballero, Mediacorp Canada Inc. staff editors  (Nov 2, 2009)

Some of the reasons why Compass Group was selected as one of Canada's Top 100 Employers for 2010:
  • offers employees exceptional career advancement opportunities through extensive in-house training, tuition subsidies and a focus on promoting from within
  • gives all new employees three weeks paid vacation to start
  • provides generous compassionate care leave top-up benefits (to 80% of salary for 6 weeks)
  • offers generous cash bonuses for achieving certain professional designations (up to $5,000) and operates a focused training program to help women employees advance to management-level positions
  • provides parental leave top-up benefits for new mothers, fathers and adoptive parents (to 80% of salary for 17 weeks)
  • helps employees save for retirement with matching RSP contributions

Employer Background

Compass Group Canada is an outsourced contract food service and support service management company, with locations across Canada and over 50 countries worldwide through its UK-based parent company Compass Group PLC. The company operates through an impressive portfolio of company-owned brands, including Caffe Ritazza, On the Go, Coyote Jack's, The Big Pita and Upper Crust. In addition, the company offers an impressive range of branded healthy-menus and specialized culinary menu programs for its clients.

At many of its locations, Compass Group also has licensing agreements with several well-known brands, including Tim Hortons, Second Cup, Starbucks, Yogen Fruz, Bento Nouveau, Pizza Pizza and Mr. Sub. In addition to its primary food services business, the company also provides a range of property management services, including plant operations, grounds maintenance, hospitality, housekeeping, cleaning, security and facilities management.

Compass Group Canada is an independent subsidiary of United Kindgom-based Compass Group PLC. The publicly-traded parent company operates through 65 divisions worldwide, providing outsourced food services to corporate clients, hospitals, health care and elder care facilities, sports and entertainment facilities, museums, elementary and secondary schools, post-secondary institutions, airports, bus terminals and remote work sites.


Industry: Food Service Contractors Stock Symbol: CPG.L-L Established: 1940 Parent Company: Compass Group PLC (Chertsey, United Kingdom) Major Canadian Hiring Locations: Vancouver BC, Edmonton AB, Calgary AB, Winnipeg MB, Toronto ON, Mississauga ON, London ON, Ottawa ON, Montréal QC, Halifax NS Revenues: $1,153 million Full-Time Employees in Canada: 11,775 Full-Time at this location: 145 Full-Time Worldwide: 400,000 Part-Time employees in Canada: 6,718 Voluntary employee turnover last year: 6.1% Longest serving employee: 40 years Workforce engaged on a contract basis: 23% Number of applications received at this location last year: 35,520 Percentage of employees who are women: 68% Of managers: 55% Percentage of employees who are visible minorities: 8% Of managers: 8% Average age of all employees: 42

 Rating: B+Physical Workplace

Compass Group's physical workplace is rated as very good. Compass Group employees work in a wide range of settings, from sports stadiums to remote mining locations in Canada's north. At the company's suburban head office in Mississauga, employees enjoy convenient access to a golf course, tennis courts, recreation centre with swimming, as well as a ravine with walking trails. Inside, the recently redesigned head office features an employee lounge (with comfortable seating, music, magazines and low-level lighting and restful colours to help employees enjoy a relaxing break); religious observance room; onsite cafeteria (with healthy menus items, subsidized meals and free breakfasts on Friday mornings); free coffee/tea; outdoor patio/deck; summer visits by an ice-cream truck; transit subsidies; free parking; and designated parking for those who car pool to work.

 Rating: B+Work Atmosphere & Communications

Compass Group's work atmosphere is rated as very good. Employees at their head office enjoy business casual dress; casual dress Fridays; can listen to music while working; employee sports teams; organized social events. Across the company, regional offices host family barbeques, summer picnics, surprise breakfasts, and parties during the Christmas season. At the head office, the company-subsidized social committee organizes a variety of social events every year, including a family summer picnic at the Toronto Zoo for its Toronto area employees, an annual Christmas party with food showcasing the talents of the company's executive chefs, and quarterly employee appreciation parties with fun theme-based activities, such as a make-you-own-sundae bar. Throughout the year, the company gathers employee feedback and keeps employees up-to-date through a company newsletter; corporate intranet site; traditional suggestion box; email suggestion box.

 Rating: BFinancial Benefits & Compensation

Compass Group's financial benefits are rated as average. To keep salaries competitive the company participates in outside salary surveys every 12 months. Individual salaries are reviewed every 12 months. The company also provides signing bonuses for some employees; year-end bonuses for all employees; year-end bonuses (to $60,400); matching RSP contributions (up to 3.5% of salary); life & disability insurance; discounts on home computers; subsidized home Internet access; subsidized home and auto insurance; discounted auto lease rates; $1000 rebate on purchase of a hybrid car; discounted food purchase program; and corporate discounts on a variety of consumer products and services through the 'Real Advantage Program.

 Rating: AHealth & Family-Friendly Benefits

Compass Group's health and family benefits are rated as above-average. Compass Group Canada's health benefits plan is managed by ClaimSecure. As part of the health plan, the employer pays 75% of the premiums. Employees who work 25 hours per week receive coverage. There is no waiting period before coverage begins. Employees receive full family coverage on the health benefits plan. The basic plan includes routine dental; restorative dental; orthodontics; eyecare ($200 every 2 years); traditional medicine coverage; alternative medicine coverage; massage therapy; medical equipment and supplies; homecare; employee assistance (EAP) plan; travel insurance. A formal healthy workplace program, including regular health-related lunch-and-learns sessions. Compass Group Canada's family-friendly benefits include: maternity top-up payments (to 80% of salary for 17 weeks); parental leave top-up for new fathers (to 80% of salary for 17 weeks); parental leave top-up for adoptive parents (to 80% of salary for 17 weeks). Additional family-friendly benefits include: post-secondary academic scholarships to children of employees; compassionate top-up payment (to 80% of salary for 6 weeks) while caring for a family member; flexible working hours; telecommuting; 35-hour work week (with full pay); shortened work week (fewer hours with less pay); reduced summer hours program; subsidized meal plans (to 20%) for children of employees attending a post-secondary institution where Compass is the food service provider; summer job recruitment program for employees' children.

 Rating: BVacation & Personal Time-Off

Compass Group's vacation and personal time-off are rated as average. New employees receive 3 weeks of vacation allowance after their first year. Vacation increases after 10 years on the job. Long-serving employees receive a maximum of 5 weeks of vacation each year. Employees receive 3 paid sick days every year. Employees can also apply for an unpaid leave of absence.

 Rating: AEmployee Engagement

Compass Group's employee engagement program is rated as above-average. Employees receive individual performance reviews every 12 months. Managers receive training in how to conduct effective performance reviews. Performance feedback is also solicited from co-workers and other managers familiar with each employee's work. As part of the review process employees can provide confidential feedback on their manager's performance. Compass Group recognizes exceptional employee performance through of variety of recognition and financial awards, including salary increases and generous bonuses (of up to 50% of annual salary). Employees can also receive cash rewards and have the opportunity to win national recognition as well as attend an annual company-paid awards celebration. Compass Group hires an outside consultant to conduct confidential employee satisfaction and engagement surveys. (These surveys are held every 12 months).

 Rating: ATraining & Skills Development

Compass Group's training and skills development program is rated as above-average. Employees receive tuition subsidies for courses related to their position. (The employer subsidizes up to 100% of tuition). Employees may also receive tuition subsidies for courses unrelated to their current position. (The employer subsidizes up to 100% of non-related tuition). The company also supports ongoing employee career development with: subsidies for professional accreditations; financial bonuses for course completions; in-house apprenticeship and skilled trades internships; in-house training programs; online training programs; online employee skills inventory; formal mentoring program; career planning services; new employee orientation program; formal mangement training program; cash bonuses for professional designations (to $5000); mandatory diversity training for new managers.

 Rating: ACommunity Involvement

Compass Group's community involvement program is rated as above-average. Compass Group Canada supports a vareity of local and national charitable initiatives. Employees take part in the selection of charitable groups assisted each year. Employees receive paid time off to volunteer with their favourite charitable organizations. Last year, employees donated over 1,000 hours volunteering with charitable projects. Approximately 75 charitable and community organizations were supported last year. Last year, Compass Canada and its employees supported food programs at local schools, community homeless shelters, the Kids Help Phone organization, and the Colorectal Cancer Screening Initiative Foundation. The company recently implemented a volunteer program in partnerships with Junior Achievement of Canada. Employees volunteers visited schools across Canada, teaching business skills and encouraging young people to further their educations. Compass Group also funds the Canadian Youth Business Foundation and provides mentorship opportunities to young entrepreneurs through this partnership.

This Employer Review has been viewed 26,653 times.
©2010 Mediacorp Canada Inc. All rights reserved. Licensed by Eluta Inc. with permission. For comments or questions on this employer review, please contact Mediacorp's editorial team.





   

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