Fairmont Hotels and Resorts employee
Chosen as one of Canada's Top 100 Employers and Greater Toronto's Top Employers for 2013:
By Richard Yerema and Kristina Leung, Mediacorp Canada Inc. staff editors
(Oct 9, 2012)
Some of the reasons why Fairmont
was selected as one of Canada's Top 100 Employers for 2013
- encourages ongoing employee development through subsidies for tuition and professional accreditation, career planning services, and works closely with hospitality industry associations and educational institutions to develop customized in-house and online training programs
- also manages a generous academic scholarship program for children of employees who pursue post-secondary education (to $5,000 per child) as well as a summer work experience program and internship opportunities
- offers discounted rates at their hotels and resorts around the world for employees and their families and friends
- literally wrote the book on how to make it's industry green -- the "Green Partnership Guide" is now in its third edition, has been distributed to hotel management schools and other hotel chains around the world
- and has demonstrated an unwavering commitment to environmental stewardship through the implementation of energy and water conservation policies at properties worldwide -- including low-flow shower heads, low flush toilets and tap aerators and towel exchange programs to reduce unnecessary laundry
Fairmont Hotels & Resorts is North America's largest operator of luxury hotels and resorts.
Established in 1887 as Canadian Pacific Hotels, the company has over 60 properties worldwide (including 20 in Canada) with plans to develop additional properties in the years ahead. Fairmont Hotels' collection of landmark hotels and resorts are located across Canada, the United States, Mexico, Bermuda, Barbados, the United Arab Emirates and Kenya. Across Canada, many of Fairmont's historic properties are tourist attractions themselves. The company's landmark properties include Le Chateau Frontenac (a world heritage site in Québec City), the Chateau Laurier in Ottawa and the Fairmont Banff Springs, to name a few. The company has also developed many new resorts in the tradition of its historic properties, such as the Fairmont Chateau Whistler and Fairmont Tremblant.
Industry: Hotels (except Casino Hotels) and Motels.
Major Canadian hiring locations: Toronto ON, Banff AB, Jasper AB, Lake Louise AB, Vancouver BC, Whistler BC, Montréal QC, Québec QC.
Parent company: Fairmont Raffles Hotels International.
Full-time at this location: 283.
Full-time employees in Canada: 8,705.
Full-time worldwide: 25,554.
New jobs created in Canada last year: 93.
Part-time employees in Canada: 1,280.
Workforce engaged on a contract basis: 4.1%.
Number of applications received at this location last year: 5,200.
Average age of all employees: 37.
Longest serving employee: 53 years.
Fairmont's physical workplace is rated as above-average. The majority of Fairmont's full- and part-time employees work at some of the world's most spectacular places. From the Canadian Rockies to the Caribbean, each Fairmont property is unique in its setting and employee amenities. Depending on the location, employees enjoy subsidized accommodations, complimentary meals at employee restaurants (with menus for special diets), Internet access and employee quiet rooms. At some resorts, employees can take advantage of health club and golf memberships, ski passes and organized recreational activities. Fairmont's head office is located in downtown Toronto, just steps from its landmark Royal York Hotel. The location is close to public transit, commuter rail and the city's underground walking network. Inside, the head office features an employee lounge (with comfortable seating, fireplace, music and television); free snacks (including candy on Friday); kitchen area; free coffee, tea and hot chocolate; nap room; secure bicycle parking; subway and GO Transit access; nearby highway access.
Work Atmosphere & Communications
Fairmont's work atmosphere is rated as above-average. While uniform and professional business attire vary with the position and hotel location, employees at the head office enjoy business casual dress; casual dress Fridays; can listen to music while working; concierge services available; organized social events. At the head office and hotel properties worldwide, company-subsidized social committees organize a variety of social events throughout the year, including summer picnics, winter holiday parties and celebrations to mark individual and company milestones. At hotel properties and the head office, employees stay informed about new developments and can provide feedback through quarterly communications meetings; a company newsletter; corporate intranet site; traditional suggestion box; email suggestion box.
Financial Benefits & Compensation
Fairmont's financial benefits are rated as very good. To keep salaries competitive the company participates in outside salary surveys every 12 months. Individual salaries are reviewed every 12 months. Fairmont also provides year-end bonuses for some employees; defined contribution pension plan with employer contributions (up to 3.2% of salary); new employee referral bonuses (to $500 for some positions); discounted car leases; discounted rates (for family and friends) at hotel properties across Canada and around the world; discounted green fees at golf resort properties.
Health & Family-Friendly Benefits
Fairmont's health and family benefits are rated as average. Fairmont's health benefits plan is managed by Great-West Life. As part of the health plan, the employer pays 100% of the premiums. Employees who work 28 hours per week receive coverage. The maximum waiting period for new employees is 90 days. Family coverage is available on the health benefits plan. The basic plan includes routine dental; restorative dental; orthodontics; eyecare ($250 every 2 years); traditional medicine coverage; alternative medicine coverage; employee assistance (EAP) plan; medical equipment and supplies; physiotherapy; massage therapy; homecare; travel insurance. Fairmont's family-friendly benefits include maternity top-up payments (up to 70% for salaried and hourly non-union employees); maternity top-up payments (to 70% of salary for 15 weeks); health benefits during maternity and parental leave. Head office employees with young children can register and take advantage of employee-paid emergency back-up daycare services when needed. Additional benefits include; post-secondary academic scholarships for children of employees; flexible working hours; telecommuting.
Vacation & Personal Time-Off
Fairmont's vacation and personal time-off are rated as average. New employees receive 2 weeks of vacation allowance after their first year. Vacation increases after 3 years on the job. Long-serving employees receive a maximum of 6 weeks of vacation each year. Employees receive 5 paid sick days every year. Employees can schedule 1 personal day off each year, as needed. Employees can also apply for an unpaid leave of absence.
Fairmont's employee engagement program is rated as above-average. Employees receive individual performance reviews every 12 months. Managers receive training in how to conduct effective performance reviews. Performance feedback is also solicited from co-workers and other managers familiar with each employee's work. As part of the review process employees can provide confidential feedback on their manager's performance. Exit interviews are provided for departing employees. As part of its review program, Fairmont operates an extensive leadership training program for managers. The company recognizes exceptional employee performance through several awards, including sales, health and safety, environmental, and generous service awards. At each of Fairmont's hotels, "Employees of the Month" are chosen via employee and customer feedback. From these winners, each hotel selects an "Employee of the Year" who receives a personalized rewards package, from cruises to railway trips to home theatre systems. Fairmont hires an outside consultant to conduct confidential employee satisfaction and engagement surveys. (These surveys are held every 12 months).
Training & Skills Development
Fairmont's training and skills development program is rated as exceptional. Employees receive tuition subsidies for courses related to their position. (Employer covers up to 100% of tuition). Employees may also receive tuition subsidies for courses unrelated to their current position. (Employer covers up to 100% of non-related tuition). The company also provides subsidies for professional accreditations; in-house apprenticeship and skilled trades programs; formal mentoring program; career planning services; in-house training programs; online training programs; new employee orientation program; formal management training program; management training; summer work experience program. Fairmont works closely with hospitality industry associations and educational institutions to develop customized training programs for employees.
Fairmont's community involvement program is rated as above-average. Fairmont actively supports a variety of local, national and international charitable initiatives. Employees take part in the selection of charitable groups assisted each year. Through the company's enlightened "Adopt-a-Shelter" initiative, each hotel donates linens, lamps, furniture and other unused items to local women's shelters across North America.
As the world's first truly "green" hotel operator, the scope and duration of Fairmont's recycling and conservation efforts is remarkable. The company's environmental program focuses on waste management, energy and water conservation and the use of earth-friendly products. At some properties, over 80% of items that were previously thrown away as garbage (from food to furniture) is now recycled or reused. The company's ambitious (and profitable) program has succeeded largely because of employee involvement and commitment. Fairmont's employee-run recycling program has been so successful that each hotel now has its own "Green Team", which meets monthly and includes employees from all departments. The company's extensive "Green Partnership Guide" is distributed to hotel management schools and even other hotel chains around the world.
The program's success has led to other environmental initiatives, including the development of organic gardens and nature trails at resort locations and support for clean air initiatives and habitat protection. Fairmont's golf courses are part of the Audubon Cooperative Sanctuary system and hotel properties worldwide operate separate programs to raise awareness and protect endangered species in areas where they operate. These programs raise funds for the conservation of beluga whales in the St. Lawrence River, right whales off the coast of New Brunswick, grizzly bears and wolves in Alberta, sea turtles in Acapulco and bluebirds in Bermuda.
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