TD Bank employees donating organic produce to a local food bank
Chosen as one of Canada's Top 100 Employers, Ten Best Companies to Work For and Greater Toronto's Top Employers for 2013:
By Richard Yerema and Kristina Leung, Mediacorp Canada Inc. staff editors
(Oct 9, 2012)
Some of the reasons why TD Bank
was selected as one of Canada's Top 100 Employers for 2013
- one of the country's largest employers that continues to expand and create new jobs across the country, adding over 2,400 new positions last year
- and as one of "Canada's Greenest Employers", the bank was the first Canadian bank (and one of the first major Canadian companies) to hire a Chief Environment Officer who reports directly to senior management -- just one of its many tangible steps the bank has taken towards building a more sustainable organization
- a pioneering bank that introduced the "FlexWorkPlace" pilot program to accommodate changing and flexible work patterns, complete with redesigned floors that include more meeting rooms, no traditional offices, and a "collaborative" cafe where employees can meet and work in a comfortable and informal setting
- and along with a variety of flexible work options, the bank maintains a formal policy that lets parents of young children adjust their working hours for a few days to volunteer at their child's school
- worked with the University of Toronto's Rotman School of Management to develop the Rotman Back to Work program for women who have been out of the workforce for over eight years -- and operates the in-house "Back to Business" rotational work program for women returning to work
- offers maternity and parental leave top-up payments (to 100% of salary for 6 weeks) for new mothers and fathers, including adoptive parents, as well as extended health benefit coverage during their leave
- provides excellent financial benefits, including low-interest home loans, year-end bonuses, discounts on banking services and a share purchase plan, letting everyone share in the company's success
- also helps employees plan for life after work with retirement planning assistance, a defined benefit pension plan, matching contributions to a share purchase plan, and a health benefits plan that extends into retirement with no age limit
TD Bank Group provides financial and banking services to millions of customers across Canada and around the world.
Established in 1855 as The Bank of Toronto, the original bank merged in 1955 with The Dominion Bank. Today, The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, and offer a complete range of financial products and services to approximately 20 million individual and business customers worldwide. TD Bank Group serves its customers through four primary lines of business, including: Canadian personal and commercial banking (TD Canada Trust and TD Insurance); wealth management (TD Waterhouse and TD Ameritrade); wholesale banking services (TD Securities); and USA personal and commercial banking (TD Bank, America's Most Convenient Bank). TD Bank Group also ranks among the world's leading online financial services firms, with more than 7 million online customers. The publicly-traded company is also one of this country's oldest and largest employers with offices and retail locations across Canada.
Industry: Commercial Banking.
Major Canadian hiring locations: Vancouver BC, Calgary AB, Edmonton AB, London ON, Toronto ON, Montréal QC, Saint John NB.
Stock symbol: TD-T.
Revenues: $21,954 million.
Full-time at this location: 13,316.
Full-time employees in Canada: 43,850.
Full-time worldwide: 67,352.
New jobs created in Canada last year: 2,490.
Part-time employees in Canada: 14,217.
Workforce engaged on a contract basis: .51%.
Number of applications received at this location last year: 347,302.
Average age of all employees: 39.
Longest serving employee: 49 years.
TD Bank's physical workplace is rated as very good. Located in the heart of downtown Toronto's financial district, the bank's offices are located in TD Centre, a six office tower complex surrounded by a four acre plaza. Conveniently linked to Toronto's underground PATH walking network, employees have all-weather access to the city's subway as well as an incredible range of shops, restaurants and services. Inside, the head office features religious observance room; secure bicycle parking; transit subsidies; free coffee or tea; self-serve lunchroom; onsite public art gallery that houses TD's Inuit art collection (available to the public and employees free of charge); lunchtime concerts at the Oscar Petersen Plaza; walking distance to many of the city's recreational and entertainment amenities, including major league sporting events and live theatre in the nearby theatre and entertainment district. The bank recently introduced "FlexWorkPlace" pilot program to accommodate changing and flexible work patterns. The redesigned floors include more meeting rooms, no traditional offices, a "collaborative" cafe (where employees can meet and work in a comfortable and informal setting). The uniquely re-thought workspace is designed to complement the bank's flexible and alternative working arrangements, including working from home.
Work Atmosphere & Communications
TD Bank's work atmosphere is rated as exceptional. Throughout the year, employees enjoy business casual dress; casual dress Fridays; can listen to music while working; employee sports teams; organized social events. Across the country, the bank encourages a range of social, cultural and recreational activities through employee-led social committees. The bank also celebrates a unique employee appreciation week each year (called "You Make TD") to acknowledge its employees (the bank allocated $2.4 million last year for celebrations across the bank). At the head office and across the country, employees gather for a variety of employee and family events throughout the year, from family holiday parties and days at Canada's Wonderland in Toronto to Burin Village in Newfoundland and Labrador to cruises on the St. Lawrence River in Montréal. In addition to maintaining its own online "White Pages" directory to help employees keep in touch across the bank, TD Bank keeps employees informed about company happenings throughout the year and encourages ongoing communications through a new social networking system (called "Connections") company newsletter; corporate intranet site.
Financial Benefits & Compensation
TD Bank's financial benefits are rated as exceptional. To keep salaries competitive the company participates in outside salary surveys every 12 months. Individual salaries are reviewed every 12 months. In addition to competitive compensation, TD Bank also provides share-purchase plan for all employees; signing bonuses for some employees; year-end bonuses for all employees; defined benefit pension plan; life & disability insurance; retirement planning assistance; phased-in retirement work options; share purchase plan (with matching company contributions); referral bonuses for certain positions; low-interest home loans; discounted home and auto insurance; waived banking fees; reduced credit card rates.
Health & Family-Friendly Benefits
TD Bank's health and family benefits are rated as very good. TD Bank's health benefits plans is comprised of insured and self-insured programs, administered by ClaimSecure Inc. (Drug plan), Manulife Financial (Medical, Disability, and Life plans), and TD Insurance (Critical Illness and Accident plans). As part of the health plan, the employer pays 100% of the premiums. The health plan is a flexible plan with adjustable premiums and coverage levels. Employees who work 15 hours per week receive coverage. The maximum waiting period for new employees is 90 days. Family coverage is available on the health benefits plan. Retiree coverage is also available on the health plan, with no age limit. Traditional medicine coverage; fertility treatment medications; employee assistance (EAP) plan; medical equipment and supplies; homecare; travel insurance. Dental coverages (from basic check-up to orthodontics); and a flexible health spending account to cover additional expenses outside the basic coverages, including vision care, alternative medicine and private hospital accommodation. Any unused benefit credits can also be directed into the health-spending account and may be used for a variety of additional health-related expenses, from the purchase of home fitness equipment to fitness club memberships to health-focused counselling and support services. The bank also has a flexible retiree benefits plan that offers varying levels of coverage and premium coverage, depending on coverage level selected as well as when they were hired and their location. The bank's family-friendly benefits include; maternity top-up payments (to 100% of salary for 6 weeks); parental leave top-up for new fathers (to 100% of salary for 6 weeks); parental leave top-up for adoptive parents (to 100% of salary for 6 weeks); health benefits during maternity and parental leave; extended unpaid parental leave option (beyond the first year); pre-arranged emergency short-term daycare. TD Bank also maintains a corporate membership with "Kids & Company", which provides employees with emergency childcare services when required. As part of this service, employees receive a special corporate rate and have access to 30 childcare centres across the country. Additional family-friendly benefits include; flexible working hours; shortened work week (fewer hours with less pay); compressed work week; telecommuting; and the opportunity to adjust working hours for a few days each year to volunteer at their child's school.
Vacation & Personal Time-Off
TD Bank's vacation and personal time-off are rated as very good. New employees receive 3 weeks of vacation allowance after their first year. Vacation increases after 9 years on the job. Long-serving employees receive a maximum of 5 weeks of vacation each year. Employees can also apply for an unpaid leave of absence. All occasional sick days are paid, however employees must apply for short term disability after 5 consecutive absent business days. Employees can also take unpaid personal days (to 5 days each year) as well as days for religious observance and political involvement. Long serving employees receive an additional week of paid vacation on their 25th anniversary, and every 5th year thereafter. The bank also provides additional days off for a variety of special circumstances, from education study days (3 each year) to bereavement leave (up to 10 days) to military reservist training leave (up to 15 days each year). Management employees start with 4 weeks paid vacation and some employees that start with 3 weeks paid vacation have their vacation increase by one week after only 5 years on-the-job.
TD Bank's employee engagement program is rated as exceptional. Employees receive individual performance reviews every 6 months. Managers receive training in how to conduct effective performance reviews. Performance feedback is also solicited from co-workers and other managers familiar with each employee's work. As part of the review process employees can provide confidential feedback on their manager's performance. Exit interviews are provided for departing employees. As a large employer, the bank also maintains it's own in-house ombudsman office, called the "Between Us: Employee Ombuds Office" that provides confidential, neutral and private assistance to employees from across the bank. On the job, TD Bank rewards exceptional performance through a variety of business recognition programs, including on-the-spot awards, performance awards and nomination based awards. Through the bank's previously mentioned employee appreciation week and the "You Make TD" program, departments across the bank can tailor their reward initiatives in ways that prove most meaningful to their employees. Every year, employees from across the bank have the opportunity to win the "Vision in Action Award of Distinction" that recognizes outstanding achievement -- last year, over 80 employees (and their guests) enjoyed a trip to New York and attended an awards celebration in their honour, receiving a personal thanks from the bank's President and CEO (along with an Apple iPad and a framed plaque); TD Bank sponsors its own in-house employee satisfaction survey. (Surveys are conducted every 6 months); TD Bank hires an outside consultant to conduct confidential employee satisfaction and engagement surveys. (These surveys are held every 6 months).
Training & Skills Development
TD Bank's training and skills development program is rated as exceptional. Employees receive tuition subsidies for courses related to their position. Employees may also receive tuition subsidies for courses unrelated to their current position. TD Bank invested over $79 million in training support last year (nearly $1,000 per employee) and supports ongoing employee career development with subsidies for professional accreditations; formal mentoring program; career planning services; in-house training programs; online training programs; online employee skills inventory; new employee orientation program; formal management training program; formal management training program; education flex time; three paid study leave days each year; and extensive leadership development programs.
TD Bank's community involvement program is rated as exceptional. TD Bank supports a variety of local and national charitable initiatives. Employees take part in the selection of charitable groups assisted each year. Employees receive paid time off to volunteer with their favourite charitable organizations. Approximately 2,100 charitable and community organizations were supported last year. As part of this program, employees receive 1.5 paid days off to volunteer. TD Bank is one of Canada's largest corporate donors, directing millions of dollars to charities and non-profit agencies every year. In addition, employees raise millions of additional dollars every year through personal contributions and through fundraising efforts across Canada. The bank and its employees support numerous initiatives, including Habitat for Humanity, the United Way, the Children's Miracle Network, Junior Achievement, the Mentoring Partnership, and the TD Grade One Book Giveaway (in support of child literacy and to encourage reading), to name only a few.
Moving far beyond it corporate colours, the TD Bank has a number of impressive green environmental initiatives, from in-house energy conservation measures to promoting environmental stewardship to employee green teams to setting LEED standards for new construction to funding community initiatives through its "TD Friends of the Environment Foundation", which has provided over $53 million to thousands of environmental projects across Canada since 1990. Impressively, TD Bank became of the first financial institutions to achieve carbon neutral status in 2010 -- and has recently set a three year energy strategy to focus on energy reduction, the purchase of renewable energy and development of carbon offsets; 3.03.
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