Employee with TELUS President at a retiree dinner event
Chosen as one of Canada's Top 100 Employers and British Columbia's Top Employers for 2013:
By Richard Yerema and Kristina Leung, Mediacorp Canada Inc. staff editors
(Oct 9, 2012)
Some of the reasons why Telus
was selected as one of Canada's Top 100 Employers for 2013
- along with directing support to approximately 4,000 charitable and community organizations, the company hosts a unique annual "Day of Service" event to encourage employee volunteerism -- employees across Canada are given one paid day off to volunteer in their communities
- unique head office that features a variety of onsite amenities including a fully-equipped fitness facility with subsidized membership, employee lounge with fireplace, television and foosball, and quiet room for meditation and religious observance
- offers excellent financial rewards, including year-end bonuses, signing bonuses for some employees, referral bonuses (to $1,000) and a variety of performance related bonuses, from quarterly share options to company-paid holidays
- supports employees who are new mothers with maternity leave top-up payments (to 100% of salary for 6 weeks) as well as extended health coverage during their leave
- encourages employees to work from home through a formal "Work Styles" program that is designed to help employees to easily adopt flexible work arrangements where possible
- encourages ongoing employee development with subsidies for tuition and professional accreditation, in-house and online training, formal mentoring program and financial bonuses for some course completion
- helps older employees prepare for life after work with retirement assistance planning and contributions to a defined contribution pension plan and a matching RSP plan for some employees
TELUS Corporation is Canada's second-largest telecommunications company, providing data, Internet, voice and wireless communication services.
With roots dating back to 1906 as the Alberta Government Telephones Commision, the company merged with British Columbia's provincial telephone service (BCTel) in 1999 to become the largest telecommunications company in Western Canada and the second largest in the country. Today, the company provides a wide range of wireline and wireless telecommunications products and services including data, Internet Protocol (IP), voice, video and entertainment services to customers across Canada. The company also operates the Koodoo Mobile brand, designed to provide Canadians with a basic and affordable level of wireless service.
Industry: Wired Telecommunications Carriers.
Major Canadian hiring locations: Burnaby BC, Calgary AB, Edmonton AB, Toronto ON, Scarborough ON, Ottawa ON, Montréal QC, Rimouski QC.
Stock symbol: T-T.
Revenues: $10,400 million.
Full-time at this location: 936.
Full-time employees in Canada: 24,443.
New jobs created in Canada last year: 397.
Part-time employees in Canada: 3,596.
Workforce engaged on a contract basis: 10.7%.
Number of applications received at this location last year: 26,476.
Average age of all employees: 44.2.
Longest serving employee: 45.4 years.
Telus' physical workplace is rated as exceptional. Located with easy walking distance to Robson Street, Yaletown and West End districts in downtown Vancouver, Telus' head office is only minutes away from two major rapid transit lines, restaurants, shopping areas, recreation centres, and educational institutions. (The company is building a new state-of-the-art facility in downtown Vancouver that is scheduled for completion in 2015.) Inside, the current head office features an onsite fitness facility (with subsidized membership, treadmills, stationary bikes, stairmasters, rowing machines, weights, instructor-led classes, personal trainer services and massage therapy available, shower facilities); employee lounge (comfortable lounge seating, fireplace, television and foosball table); religious observance room; onsite cafeteria (with healthy and special diet menus; subsidized meals); secure bicycle parking; transit subsidies; outdoor patio deck and barbeque; glass atrium that provides lots of natural light and views of the Vancouver cityscape; and an onsite Starbucks.
Work Atmosphere & Communications
Telus' work atmosphere is rated as very good. Employees at their head office enjoy business casual dress; casual dress daily; can listen to music while working; concierge services available; organized social events. Telus manages a year-round employee friends and family initiative, where monthly prizes and activities are won and shared with family and friends. The company-subsidized social committee has been in operation since 2004. As part of its communication strategy, Telus regularly hosts interactive forums where employees get to meet the CEO and executive leadership team and ask questions. The company keeps employees up-to-date about new company developments through a very well-developed intranet site, which includes a variety of social media initiatives as well as online newsletter (called the "Community Corner"). The company also encourages employees to make their opinions known through a traditional suggestion box; email suggestion box.
Financial Benefits & Compensation
Telus' financial benefits are rated as above-average. To keep salaries competitive the company participates in outside salary surveys every 12 months. Individual salaries are reviewed every 12 months. Telus provides share-purchase plan for all employees; signing bonuses for some employees; year-end bonuses for all employees; generous year-end bonuses (to $444,604), depending on the position; defined contribution pension plan with employer contributions (up to 5.8% of salary); matching RSP contributions; new employee referral bonuses (to $1,000 for some positions); life & disability insurance; subsidized home Internet access; retirement planning assistance; phased-in retirement work options; and matching company RSP contributions (to 5.8% of salary) for some management and professional employee groups.
Health & Family-Friendly Benefits
Telus' health and family benefits are rated as very good. The company has separate health plans for its union and non-union employees. The health benefits plans are managed by Sun Life. As part of the health plan, the employer pays 100% of the premiums. The health plan is a flexible plan with adjustable premiums and coverage levels. Employees who work 10 hours per week receive coverage. There is no waiting period before coverage begins. Family coverage is available on the health benefits plan. The basic plan includes routine dental; restorative dental; orthodontics; eyecare ($300 every 2 years); traditional medicine coverage; alternative medicine coverage; fertility treatment medications; employee assistance (EAP) plan; medical equipment and supplies; massage therapy; homecare; travel insurance. The company also offers optional family coverage using flex credits, and an onsite wellness centre at the head office, which provides blood pressure checks, massage services, naturopathic consultations, and reflexology treatments. Telus' family-friendly benefits include; maternity top-up payments (to 100% of salary for 6 weeks); health benefits during maternity and parental leave; extended unpaid parental leave option (beyond the first year); pre-arranged emergency short-term daycare; assistance finding family care services, such as daycare and eldercare services. Depending on their position, some employees receive maternity leave top-up payments of 70% of salary for 17 weeks, 75% for 15 weeks, or 95% for 15 weeks. Additional family-friendly benefits include; post-secondary academic scholarships for children of employees; flexible working hours; shortened work week (fewer hours with less pay); compressed work week; telecommuting; Telus also manages a formal work-from-home program, with over 700 employees working as at-home agents across the country. To support this initiative, the company launched "Workstyles", an information portal on the company intranet designed to help managers and employees develop and maintain telework arrangements.
Vacation & Personal Time-Off
Telus' vacation and personal time-off are rated as average. New employees receive 3 weeks of vacation allowance after their first year. Vacation increases after 9 years on the job. Long-serving employees receive a maximum of 5 weeks of vacation each year. Employees can also apply for an unpaid leave of absence. Depending on their employee group, some employees jump to 4 weeks of paid vacation after only 4 years on-the-job, moving to a maximum of 6 weeks of paid annual vacation. In addition, paid personal days as well as paid sick days vary with employee group and length of service.
Telus' employee engagement program is rated as above-average. Employees receive individual performance reviews every 6 months. Managers receive training in how to conduct effective performance reviews. Performance feedback is also solicited from co-workers and other managers familiar with each employee's work. As part of the review process employees can provide confidential feedback on their manager's performance. Exit interviews are provided for departing employees. The company recently introduced a "New Hire" survey that new employees complete after their first week with Telus. The unique survey focuses on the company's recruitment and onboarding programs, as well as their initial perception of the company. For it's longer serving employees, Telus recognizes exceptional employee performance with company-paid trips and financial bonuses, recently rewarding top sales employees with a five-day trip for two to Barcelona, Spain. Exceptional job performance is also recognized with quarterly share options. Telus sponsors its own in-house employee satisfaction survey. (Surveys are conducted every 12 months); Telus hires an outside consultant to conduct confidential employee satisfaction and engagement surveys. (These surveys are held every 12 months).
Training & Skills Development
Telus' training and skills development program is rated as exceptional. Employees receive tuition subsidies for courses related to their position. (Employer covers up to 100% of tuition). Employees may also receive tuition subsidies for courses unrelated to their current position. (Employer covers up to 100% of non-related tuition). In addition to full tuition subsidies, Telus supports employees' ongoing career development with subsidies for professional accreditations; in-house apprenticeship and skilled trades programs; formal mentoring program; financial bonuses for course completions; career planning services; in-house training programs; online training programs; online employee skills inventory; new employee orientation program; formal management training program.
Telus' community involvement program is rated as exceptional. Telus supports local, national and international charitable organizations. Employees take part in the selection of charitable groups assisted each year. Employees receive paid time off to volunteer with their favourite charitable organizations. Approximately 4,000 charitable and community organizations were supported last year. In addition to the incredible number of charities supported every year, Telus hosts a unique annual "Day of Service" event to support employee volunteerism. Across Canada, employees in all Telus locations were given one paid day off and the opportunity to volunteer in their communities for the day. 3.07.
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