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Bilingual Patient Coordinator, Ottawa

Helix Hearing, Inc.
Orléans ON
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Bilingual Patient Coordinator, Ottawa

Department: Operations
Location: Orleans, ON
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We are seeking a dynamic and experienced fluently Bilingual Patient Coordinator to spend time helping patients in our modern, welcoming neighborhood clinics located in Vanier and Orleans in the National Capital region.

*Candidates must reference fluent bilingualism in English and French, in resume, to be considered. 

Weekdays, 8:30am-4:30pm. No evenings/no weekends.

We offer comprehensive 'Day 1' benefits, competitive salary, and a profit-sharing plan for this important role.

Communication skill in English and French is a  necessity in order to communicate with our many unilingual Anglophone and Francophone patients.

The Patient Coordinator provides high level of customer (patient) satisfaction and to achieve clinic business objectives and does so in such a way as to ensure the smooth operation of the clinic. If you possess comparable experience in this type of environment we want to hear from you!


To provide a high level of customer (patient) satisfaction and to achieve clinic business objectives.

essential duties  :

Ensure that current patients' needs are met in a timely manner.

Manage invoicing and accounts receivables based on patient purchases and insurances claims

Recognize and capitalize on sales opportunities through various mediums (walk-ins, customer referrals, telephone inquiries, retention practices, etc.).

Conduct effective telephone follow up to reschedule "no shows" and cancellations according to procedures.

Basic knowledge of hearing aid technology and be able to perform basic cleaning functions dependent upon requirements is an asset.

Maintain knowledge of assistive listening devices and ability to demonstrate/recommend appropriate products.

Maintain a high level of professionalism when completing the duties and responsibilities of the Patient Coordinator.

Identify community events and organizations to promote Helix and identify sales opportunities.

Act as a liaison with physicians' offices to maximize referrals.


Effectively handle multiple incoming telephone lines with ability to answer general questions, collect and record patient and marketing information.

Assemble, maintain and process patient charts according to policies and procedures.

Maintain well organized appointment schedule to optimize patient care and revenue opportunities.

Understand that various job descriptions of the Audiologist vs. Hearing Aid Specialist for appropriate appointment scheduling.

Maintain and process insurance documentation.


Experience with an emphasis on sales, customer interaction, and having to work with multiple tasks is required.Past experience working with senior population is an asset.

LANGUAGE SKILLS:  Excellent and clear oral and written communication skills in English and French is Essential; ability to establish and maintain a professional rapport with patients and co-workers.


Computer/Keyboard skill. Proficient with MS Windows and Office.

minimum required skills:

Ability to be flexible in work responsibilities. Ability to function in a multi-tasking environment.

Experience is a medical and clinical setting is a strong asset.

Required education:

  • High school or equivalent
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Helix Hearing, Inc.

Helix Hearing, Inc. provides treatment and rehabilitation services for disorders of the auditory system.