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Claims Adjuster - Multiline/Property (Windsor, ON)

SCM Insurance Services Inc.
Windsor ON


ClaimsPro LP Claims Adjuster - Multiline/Property (Windsor, ON)

We are currently looking to add an experienced Claims Adjuster to our team!

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

  • You will be part of a team of professional independent adjusters from across Canada.
  • Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
  • You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
  • You will be supported by experienced local claims support, centralized after hours support, and dictation services.
  • Your claims load is driven by senior executives and business development staff from coast to coast.
  • Your workload is balanced, and you will be compensated for your billable hours.
  • You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more.

Role Summary

We are currently looking to add a Intermediate Multi-line Adjuster to our Windsor, ON branch.

Adjusters actively investigates claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

To succeed in this role, the ideal candidate should have background/experience in Property, Liability & Auto claims.


  • Prompt contact and follow up with policy holders and claimants.
  • Investigate the cause and report to clients with solid recommendations.
  • Using supplied technology (e.g., Xactimate, etc.), scope and establish quantum of damages.
  • Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements.
  • Throughout the claims process, provide high level of customer service to clients and the insured.
  • Participate and share ownership and responsibility for afterhours customer service requirements.
  • Perform duties assigned to him/her in compliance with established work standards, policies and procedures.

Minimum Educational & Knowledge Requirements

  • Completion of high school education; University degree or post-secondary education related to insurance will be given preference.
  • Ongoing commitment to education and learning, preferably pursuing CIP designation.
  • Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).

Experience :

  • Prior experience in desktop or field claims adjusting.
  • Equivalency in combination of education and experience will be considered.

Competencies required to succeed:

  • Proactive in finding resolutions, with sense of urgency and responsiveness.
  • Effective analytical skills including identification of cause-and-effect dynamics.
  • Able to draw valid conclusions and effectively communicate them.
  • Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
  • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
  • Ability to handle pressure with a calm demeanor, especially during conflict and difficult situations.
  • Must have people skills with bias towards building relationships with own team and claims stakeholders.
  • Proficient with computers and current technology
  • Effective written skills including grammar and those of a technical in nature.
  • Effective oral skills, including listening, interviewing, negotiating, etc.; Must be able to flex style appropriate to audience.
  • Excellent customer service skills and ensures that all inquiries are effectively dealt with in a timely manner.

Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Please note that successful candidates will be required to submit proof of vaccination as a condition of their offer of employment prior to their start date, subject to any valid human rights accommodations.

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SCM Insurance Services Inc.

Founded in 1986, SCM Insurance Services is a provider of claims management, risk management, and related services in Canada.