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Customer Service Representative At Midas

Midas Canada Inc.
Unionville ON
full-time
Salary: $22 - $25/hr
Benefits:
  • Bonus based on performance
  • Dental insurance
  • Free uniforms
  • Health insurance
  • Paid time off
  • Vision insurance
About the Role:
Join Midas as a Customer Service Representative and be the friendly face that helps our customers navigate their automotive needs! At Midas SCARBOROUGH-NEW MARKET-MARKHAM, we pride ourselves on providing exceptional service and creating a welcoming atmosphere for both our customers and team members.
Responsibilities:
  • Greet customers warmly and assist them with their automotive service inquiries.
  • Schedule appointments and manage the service calendar efficiently.
  • Provide accurate information about services, pricing, and promotions.
  • Handle customer complaints and resolve issues in a timely and professional manner.
  • Process transactions and maintain accurate records of customer interactions.
  • Collaborate with technicians to ensure customer needs are met promptly.
  • Maintain a clean and organized front office and waiting area.
  • Stay updated on industry trends and Midas services to better assist customers.
Requirements:
  • High school diploma or equivalent; additional education in customer service is a plus.
  • Previous experience in customer service or retail preferred.
  • Training will be provided to the right Candidate.
  • Strong communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Proficient in using computers and point-of-sale systems.
  • Positive attitude and a passion for helping customers.
  • Availability to work flexible hours, including weekends.
  • Knowledge of automotive services is an asset but not required.
About Us:
Midas has been a trusted name in the automotive service industry for over 60 years, dedicated to delivering high-quality service and customer satisfaction. Our customers love us for our honesty, expertise, and commitment to excellence, while our employees appreciate the supportive work environment and opportunities for growth.
Compensation: $22.00 - $25.00 per hour
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