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Design Specialist I - Access Engineering (Calgary)

TELUS Corporation
Calgary AB

Are you ready to use your engineering, critical thinking, strong interpersonal skills and strategic acumen to drive exceptional experiences for TELUS customers, potential customers, and customer facing team members?

Join our team

The Access Engineering team is an integral member of Broadband Networks and is on the leading end of TELUS’ transformation from a telecommunications into a broadband services provider. This team is responsible for a number of key items such as managing TELUS’ physical infrastructure, maintaining strong relationships with the development community and municipalities, as well as securing the necessary government agency approvals for projects - to name a few.

Here’s the impact you’ll make and what we’ll accomplish together

As a Design Specialist I, you will be leading exciting projects that will be delivering cutting edge products to our customers. In doing so, you will be working with a number of internal teams including: Marketing, Planning, Standards and the Project Management Office (PMO).

  • Manage design vendors technical specifications for outside plant networks
  • Prepare estimates for customer requests and billing
  • Ensure adequate capacity of outside plant copper and fibre network is maintained
  • Ensure schedules and deadlines are monitored and adjusted appropriately
  • Liaise with internal and external customers to determine needs and negotiate issues to resolution
  • Liaise with developers and municipal officials to provide communication infrastructure solutions
  • Respond to and/or resolve customer complaints
Here's how
  • Maintain quality standards for the engineering designs
  • Cultivates internal relationships with project manager, planners, marketing, engineering managers, and engineering technicians to ensure smooth workflow and strategic alignment with priorities
  • Consult with engineering technicians as an expert regarding engineering process, detailed system use, corporate and regulatory policy regarding TELUS infrastructure provisioning
  • Responsible for running and analyzing workload reports and identify gaps in workload vs internal workforce
  • Assign and coordinate engineering resources within the design team to complete work
  • Ensure processes are in place for quality assurance, cost control and invoice processing for external engineering labour
  • Provide interface with the resource management team to assist with maintaining a consistent workload vs workforce interlock for field teams
  • Coordinate concurrent projects and/or multiple resources or skill-sets to efficiently allow engineering resources to retire workload
  • Provide a single point of contact for external departments as required for special projects and programs as required
  • Accountable for the financial management of capital allocated to Network Plans
  • Lead and/or participate in the development and preparation of financial analysis, studies, reports, and associated presentation material

You're the missing piece of the puzzle

  • Experience in drafting design tools
  • Working knowledge of municipal and civil policies and procedures
  • Knowledge of accepted engineering standards and practices to provision the network
  • Knowledge of outside plant analog and digital technologies
  • Knowledge of fiber optic infrastructure
  • Knowledge of engineering processes and regulatory policies in use
  • Detailed engineering knowledge of a suite of design systems and tools including SAP, AutoCAD (GIS)
  • Demonstrated ability to produce designs based on sound engineering economic analysis and following guidelines established by network standards
  • Demonstrated ability in planning and organizing to meet scheduled deadlines
  • Ability to effectively interact with external customers
  • Ability to work effectively in a team environment and collaboratively with other departments
  • Demonstrated effective oral and written communications skills
  • Working knowledge of Microsoft Office: Word, Excel, PowerPoint, Access
  • Must be willing to work in locations that preclude your ability to return home every day, on an as required basis
  • Must follow safe work practices and abide by all safety rules & regulations
  • 3+ years of relevant telecommunications experience
  • University degree
  • Knowledge of network estimating
  • Knowledge of building industry consulting services
  • Knowledge of safety and environmental policies & regulations
  • Professional Engineer (P.Eng.) with Association of Professional Engineers and Geoscientists of Alberta (APEGA), currently or on-track
Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you create future friendly ® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
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TELUS Corporation

TELUS Corporation is a national telecommunications company that provides data, Internet, voice, video, and wireless communication services.