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Night Captain - Full Time

Ottawa ON
APPLY BY September 24, 2019

Night Captain - Full Time

Hotel Overview:

Fairmont Château Laurier is the iconic hotel of Ottawa - Canada’s capital city.  Built in the age of grandeur, Ottawa’s very own castle is a magnificent limestone edifice with turrets and masonry reminiscent of a French château.  A symbol of timeless elegance, the hotel combines a distinctive blend of historic charm and modern efficiencies.

Summary of Responsibilities: Reporting to the Concierge team and Night Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offers professional, engaging and friendly service
  • Delivery of Food and Beverage orders
  • Co-ordinate and work with Front Office and Housekeeping Departments
  • Work with the overnight Manager on duty
  • Luggage handling
  • Delivery of guest folios
  • Pick-up laundry and doorknob menus
  • Meet all guest needs in a pleasant, efficient and professional manner
  • Duties include: Shoeshine, In-Room Dining orders and Bell Services  


  • Previous guest service and food & beverage experience required

  • Excellent communication skills in both official languages required

  • Proven guest service excellence

  • Smart Serve Certification required

  • Must be Bilingual (English and French)

Physical Aspects of Position (include but are not limited to):

  • Constant standing and walking throughout shift
  • Frequent bending and lifting (up to 50 lbs.)

Visa Requirements:  Must be eligible to work in Canada

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com  to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

Accessibility: Fairmont Hotels and Resorts believes in outstanding hospitality. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 613-241-1425 x 3270 if you require accommodation.

about fairmont hotels & RESORTS

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

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