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People and Culture Manager

Mississauga Food Bank, The / TMFB
Mississauga ON
Salary: $60,000 - $65,000

People and Culture Manager

The Mississauga Food Bank’s (TMFB) vision is a Mississauga where no one goes hungry. We relieve hunger by providing and promoting access to healthy and appropriate food.

Job Purpose

  • Implement People & Culture policies and practices to meet our vision and align the workforce with strategic goals.
  • Recommend employee relations practices necessary to establish positive employer-employee/volunteer relationships and promote a high level of morale and motivation.
  • Ensure effective development of, resources for, and implementation of the Volunteer program, integrating it with staff programming when possible
  • Drive a high-performance culture; help maintain our core values and ensure that all decisions, programs, and processes are aligned with our culture and core beliefs
  • Collaborate with other members of the leadership team to achieve organizational goals

Key Performance Areas Recruitment and Onboarding: (25%)

  • Implement full-cycle recruitment for open employee positions, filling in a timely manner
  • Collaborate with hiring managers to source, screen, recruit, and hire the best talent for the business, for today and for the future, including drafting job descriptions, researching appropriate pay ranges, and supporting interviews.
  • Coordinate and update job postings with available online recruitment platforms.
  • Liaise with employment agencies, when required, to support and conduct new hire onboarding to ensure candidates are set up for success in their new roles.
  • Streamline and implement processes to review applications, check references and interview potential new employees.
  • Seek out best practices and trends on talent strategy and retention-related topics, making tweaks and optimizations at TMFB when required.
  • Provide support to Supervisors for effective employee check-ins and exit interviews to inform and evolve employee retention strategies.
  • Partner with Supervisors and the Business Operations department to provide exceptional training experiences and new hire orientations, and update records for new hires in the HRIS

Volunteer Program (20%)

  • Lead/Support the Volunteer Coordinator to develop and improve the volunteer program to provide a positive experience for volunteers and meet TMFB’s needs
  • Identify potential volunteer recruitment opportunities within the community
  • Streamline and implement updated processes to review applications, check references, and interview potential new volunteers
  • Develop and implement a strategy to audit volunteer files for accuracy and completion of required documentation for all volunteers including signed waivers, confidentiality agreements, vulnerable sector police record checks,
  • Develop and modify processes for best utilization of a volunteer scheduling and database software, including research and implementation for a new software solution
  • Ensure the continuous improvement, updating, and delivery of a comprehensive orientation process for volunteers that includes:
    • I nformation about TMFB and its impact
    • Criteria for involvement based on TMFB needs
    • Role-specific training
  • Develop and evolve a communication strategy for volunteer information and updates
  • Oversee development of the annual volunteer satisfaction survey; including reporting results, and utilizing feedback to improve the program

HR Administration & Compliance (25%)

  • Maintenance, facilitation, and administration of day-to-day HR functions and primary responsibility for the effective use of the HRIS
  • Liaise with other staff (payroll, benefits etc.) to ensure policies and procedures have been carried out
  • Ensure up-to-date knowledge of the latest HR trends, legislation, and best practices
  • Produce and submit reports on general HR activity.
  • Coordinate health insurance brokers/carriers, RRSP administrators, and other outside resources
  • Supervise HR consultants, and trainers, and coordinate health insurance brokers/carriers, RRSP administrators, and other outside resources
  • other ad-hoc duties in connection with the role as required

Employee Relations (20%)

  • Implement creative, inclusive, and educational sessions and events to support TMFB in building a diverse workforce with a strong culture
  • Be a key figure and advocate of employee experience within the company
  • Collaborate with your team to identify and implement opportunities to evolve and strengthen TMFB’s culture
  • Implement the employee recognition strategy and initiatives to support team building and social activities, supporting integration across departments and employees who work remotely

Other Duties as Assigned or Required (10%)

Education and Experience

  • Bachelor's degree required; additional designations or diplomas are an asset (eg. CHRP)
  • 2-3 years of experience in a related role in organizational development, talent, and/or culture management or complementary HR, recruitment, or similar experience

Skills, Competencies, and Qualities

  • Passion . A passion for mission-driven work and personal values aligned with those of TMFB. Concern for and interest in issues of poverty, food security, and/or social justice
  • Proactivity/Enthusiasm/Persistence. Act without being told what to do. Passionate and excited about work. Can-do attitude. Ability to work autonomously while being aware of the importance of accountability. Committed to exceeding standards and ongoing improvement
  • Communication. Speak, listen, and write English in a clear, confident, respectful, thorough, and timely manner using appropriate and effective communication tools and techniques
  • Relationship Building. Internal and external relationship-building skills. Demonstrated ability to work effectively with suppliers, staff, volunteers, and other relevant stakeholders. Build trust-based relationships, based upon mutual respect, with the ability to maintain confidentiality and discretion
  • Technical. Excellent skills in MS Office and/or Google Apps for business; experience with Human Resources Information Systems. Ability to learn new systems quickly. TMFB is a cloud-based, paperless environment
  • Leadership. Influence, inspire and motivate others around you to participate and take action. Professional presence, approachable. Self-aware of strengths and weaknesses. Demonstrates integrity.
  • Flexibility/Adaptability/Innovation. Flexible, versatile, and/or tolerant in a changing work environment while maintaining effectiveness and efficiency. Adjust quickly to changing priorities and conditions. Cope effectively with complexity and change. Discover, develop, and promote new ideas, methods, and tools that can benefit TMFB and produce reliable outcomes
  • Problem-Solving Skills. Assess situations to determine the importance, urgency, and risks, and make clear, timely decisions that are in the best interests of TMFB
  • Organization. Set goals, implement action plans, document, evaluate, and learn. Committed to exceeding standards. Ability to carry out multiple tasks and meet deadlines
  • Detail-Oriented. Conscientious and high attention to detail. Manage multiple tasks effectively and efficiently, with superior organizational skills and an ability to work under deadline

Why Work for Us?

  • Be proud of helping to relieve hunger in Mississauga by providing and promoting access to healthy and appropriate food
  • Join a fantastic culture where people laugh a lot, pitch in during those “all-hands-on-deck” times, and enjoy celebrating together at birthdays, holidays, and team outings. We work hard to live our values of Community, Collaboration, Excellence, and Integrity
  • We value the contributions of our staff, so we have a professional workspace, up-to-date technology, and a lunchroom with all the tea or coffee you can drink
  • We offer great benefits including 3 weeks of paid vacation starting in your first year, RRSP contribution matching, solid health insurance including an employee assistance program, free parking, and funding for professional development
  • The Mississauga Food Bank is a proud recipient of the 2020 Not for Profit of the Year Award from the Mississauga Board of Trade Business Awards of Excellence and is a certified Living Wage employer .

Role Details


This position reports to the Director of People and Culture and supervises the Volunteer Coordinator.

Position Type:

Full-time, occasional evening and weekend work required


Starting salary of $60,000 - 65,000


This role is based on TMFB’s offices. All staff are required to be fully vaccinated against the Covid-19 virus or will be subject to rapid tests every 2 days.

As part of its commitment to racial justice and reconciliation, TMFB encourages applications from those who identify as Black, Indigenous, People of Colour, and other under-represented communities. We welcome applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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Mississauga Food Bank, The / TMFB

Founded in 1986, TMFB is a food bank providing food for 2.9 million meals a year.