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Post Office Manager

George Weston Limited
Toronto ON
FULL-TIME EMPLOYMENT
SUMMARY:
Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.

DUTIES & responsibilities:
Human Resources
  • Ensures Post Office staff demonstrate superior customer service behavior
  • Interviews and hires postal clerks
  • Conducts disciplinary procedures up to and including termination, with the approval of the Front Store Manager and Associate
  • Trains employees and provides on-going coaching and feedback regarding postal sales
  • Completes and conducts performance reviews for postal outlet staff
  • Recommends performance pay increases to the FSM and Associate
  • Demonstrates CORE Values and Blue Culture

Customer Service/Selling

  • Ensures sales maximized through developing effective sales techniques
  • Answers customer inquiries regarding products, return policies, etc.
  • Resolves customer complaints according to established guidelines
  • Keep up to date on postal regulations, price increases and new services
  • Promotes and encourages use of the SERVE model
  • Ensures customer authorization has been received before initiating service
  • Instructs clients about postal services
  • Maintains positive relationships with customers
  • Ensures the confidentiality of customer information


Operations

  • Completes all paperwork connected with post office sales
  • Works with Front Store Manager to maintain balanced postal inventory and work within budget
  • Responsible for regular maintenance and cleanliness of postal equipment and area
  • Have a working knowledge of mint and coin products
  • Have knowledge of all fees related to customs and Collect on Delivery (COD's)


Financial

  • Assists in achieving financial objectives for retail postal outlet
  • Maintains control of postal product inventory, purchasing stock, and managing cash


Marketing and Merchandising

  • Creates and maintains proper displays to reflect seasonal and promotional programs of both Shoppers Drug Mart and Canada Post
  • Ensure signage in the department reflects current programs, policies, and procedures
  • Co-ordinates and implements Canada Post promotions


General

  • Complies with all store policies and procedures
  • Ensures loss prevention standards and procedures followed in the department and all reports printed and reviewed daily (ie: no sale report, void report, items not on file)
  • Complies with all health and safety requirements as follows: Provides H&S policy direction and planning; reviews information and delegates responsibility; provides support to H&S policy; holds staff reporting to them accountable
  • Presents clean image to the customers in accordance with Uniform Policy and Dress Code Guidelines (eg. clean appearance, approved uniform, name badge)
  • Perform other duties, including Front Store and Cash duties as required

QUALIFICATIONS
Planning, Judgement and Decision Making

  • Works independently and manages priorities in a timely manner
  • Independent thinking and decision making when dealing with issues or problems that necessitate analytical skills to gather information, assess potential risks and devise appropriate solutions


Experience

  • Problem solving skills
  • Bondable
  • Customer service skills
  • Effective verbal and written communication skills
  • Commitment to Customer Service
  • Ability to utilize postal equipment


working conditions

  • Ability to work flexible shifts which may include nights and weekends


physical requirements

  • Ability to lift up to 50 pounds
  • Ability to climb ladder


The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.


J2WRTL
J2WFSM

George Weston Limited recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct -- it reinforces what our customers and stakeholders expect of us.

Number of Openings

1

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application

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The decision to join a company is a big one. We have opportunities for hard working, energetic and reliable people just like you.

SUMMARY:
Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.

DUTIES & responsibilities:
Human Resources

  • Ensures Post Office staff demonstrate superior customer service behavior
  • Interviews and hires postal clerks
  • Conducts disciplinary procedures up to and including termination, with the approval of the Front Store Manager and Associate
  • Trains employees and provides on-going coaching and feedback regarding postal sales
  • Completes and conducts performance reviews for postal outlet staff
  • Recommends performance pay increases to the FSM and Associate
  • Demonstrates CORE Values and Blue Culture

Customer Service/Selling

  • Ensures sales maximized through developing effective sales techniques
  • Answers customer inquiries regarding products, return policies, etc.
  • Resolves customer complaints according to established guidelines
  • Keep up to date on postal regulations, price increases and new services
  • Promotes and encourages use of the SERVE model
  • Ensures customer authorization has been received before initiating service
  • Instructs clients about postal services
  • Maintains positive relationships with customers
  • Ensures the confidentiality of customer information


Operations

  • Completes all paperwork connected with post office sales
  • Works with Front Store Manager to maintain balanced postal inventory and work within budget
  • Responsible for regular maintenance and cleanliness of postal equipment and area
  • Have a working knowledge of mint and coin products
  • Have knowledge of all fees related to customs and Collect on Delivery (COD's)


Financial

  • Assists in achieving financial objectives for retail postal outlet
  • Maintains control of postal product inventory, purchasing stock, and managing cash


Marketing and Merchandising

  • Creates and maintains proper displays to reflect seasonal and promotional programs of both Shoppers Drug Mart and Canada Post
  • Ensure signage in the department reflects current programs, policies, and procedures
  • Co-ordinates and implements Canada Post promotions


General

  • Complies with all store policies and procedures
  • Ensures loss prevention standards and procedures followed in the department and all reports printed and reviewed daily (ie: no sale report, void report, items not on file)
  • Complies with all health and safety requirements as follows: Provides H&S policy direction and planning; reviews information and delegates responsibility; provides support to H&S policy; holds staff reporting to them accountable
  • Presents clean image to the customers in accordance with Uniform Policy and Dress Code Guidelines (eg. clean appearance, approved uniform, name badge)
  • Perform other duties, including Front Store and Cash duties as required

QUALIFICATIONS
Planning, Judgement and Decision Making

  • Works independently and manages priorities in a timely manner
  • Independent thinking and decision making when dealing with issues or problems that necessitate analytical skills to gather information, assess potential risks and devise appropriate solutions


Experience

  • Problem solving skills
  • Bondable
  • Customer service skills
  • Effective verbal and written communication skills
  • Commitment to Customer Service
  • Ability to utilize postal equipment


working conditions

  • Ability to work flexible shifts which may include nights and weekends


physical requirements

  • Ability to lift up to 50 pounds
  • Ability to climb ladder


The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.


J2WRTL
J2WFSM

George Weston Limited recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct -- it reinforces what our customers and stakeholders expect of us.

Number of Openings

1

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application

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George Weston Limited

Established in 1882, George Weston Limited is a food processing and distribution company with two operating segments, Weston Foods and Loblaw Companies Limited.